Transparency Seal

Youth Corner

enr ambassadors group picture

Gender and Development

GAD2

PRIME HRM

GAD2

TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

Please click the updated process flow:

 

 

CITIZEN'S CHARTER CY 2022 1ST EDITION 

CITIZEN'S CHARTER CY 2021 5TH EDITION

CITIZEN'S CHARTER CY 2020 4TH EDITION

CITIZEN'S CHARTER CY 2020 1ST EDITION

 

 

Click to see process flow:

DENR CENR, PENR AND REGIONAL OFFICES
Admin and Finance Sector
(Internal and External Services)

1.  CITIZEN’S CHARTER NO. RO-AF-01. - ISSUANCE OF CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.

2.  CITIZEN’S CHARTER NO. RO-AF-02. AUTHENTICATION OF RECORD/S*

3. CITIZEN’S CHARTER NO. RO-AF-05-06-07. PROCESSING OF PAYMENT OF CLAIMS

DENR CENR, PENR AND REGIONAL OFFICES
Admin and Finance
(External Services)

1. CITIZEN’S CHARTER NO. RO-AF-03. SALE OF BIDDING DOCUMENTS

 

DENR CENR, PENR AND REGIONAL OFFICES
Forestry Sector
(External Services)

1. CITIZEN’S CHARTER NO. RO-F-01. ISSUANCE OF PRIVATE TREE PLANTATION REGISTRATION (PTPR)

 

 

 


Click to see Procedure for Filing of Complaints:ISSUANCE OF CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.