ENSURING QUALITY SERVICE TO THE PEOPLE. "Our goal is to ensure the delivery of better and faster services to our clients."
This was emphasized by Regional Executive Director Gwendolyn Bambalan of the Department of Environment and Natural Resources (DENR) Cagayan Valley following the benchmarking activity on public assistance and handling clients' requests in some DENR regional offices in Luzon.
During the cross visit, the DENR Region 2 observers checked on the processes from receiving to releasing of requested documents particularly in the land records.
Among the best practices observed include the online system in requesting land-related documents where the system updates the clients on the status of the request and schedules the pickup time.
Also, online payment in partnership with Landbank of the Philippines through Link.Biz portal was discussed during the visit.
Aside from the services under the Surveys and Mapping Division (SMD), the said portal also covers transactions in other divisions which include fees on the application of NIPAS certification, certificate of wildlife registration, gratuitous permit, and other fees for legal services.
Earlier, Director Bambalan directed the regional and field offices to adopt and implement digitization measures to improve the DENR's operations.
Last year, the Department developed and successfully launched the online job application system which facilitated a faster and more transparent recruitment, selection and promotion process.
She also directed the decentralization of accepting and processing of land-related documents to the field offices to ensure a faster and more efficent delivery of service.
The observers comprised of representatives from the SMD, Administrative Division, Office of the Regional Executive Director, and Licenses, Patents and Deeds Division visited the offices of DENR National Capital Region, Cordillera Administrative Region, Ilocos Region and Central Luzon.#