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PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

 


mandate

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

 

vision

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

 

mission


The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

NORMAL FLOW OF FRONTLINE SERVICES

  •  FOREST MANAGEMENT SERVICES
    1. Forest Resources Conservation Division
         -Forest Utilization Section 
                       -Forest Protection and Law Enforcement Section

        2.  Forest Resources Development Division 

NASIYAHAN BA KAYO SA AMING SERBISYO
KUNG KAYO'Y HINDI NASIYAHAN,
IPAGBIGAY ALAM NINYO KAY RD BENJAMIN T. TUMALIUAN, CESO II,
CP No. 09175753125; Landline No. (078)-304-8049 
KUNG KAYO'Y NASIYAHAN, IPAGBIGAY ALAM SA IBA. MARAMING SALAMAT PO!

CITIZENS CHARTER PROCESS

  1. CITIZENS CHARTER PROCESS NO 1 - APPLICATION FOR FREE PATENT
  2. CITIZENS CHARTER PROCESS NO 2 - PUBLIC LAND SURVEY
  3. CITIZENS CHARTER PROCESS NO 3 - APPLICATION FOR SURVEY AUTHORITY (Untitled Land for Free Patent)
  4. CITIZENS CHARTER PROCESS NO 4 - ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO)
  5. CITIZEN'S CHARTER PROCESS NO 5 - ISSUANCE OF CERTIFICATE OF VERIFICATION(CUTTING/ TRANSPORT NON-WOOD FOREST PRODUCTS WITHIN PRIVATE LAND e.g. BAMBOO, VINES, NIPA, ETC.)
  6. CITIZEN'S CHARTER PROCESS NO 6 - ISSUANCE OF CERTIFICATE OF VERIFICATION (CUTTING AND TRANSPORTING OF PLANTED AND NON PREMIUM TREES WITHIN PRIVATE LAND)
  7. CITIZEN'S CHARTER PROCESS NO 7 - APPLICATION FOR CHAINSAW REGISTRATION
  8. CITIZEN'S CHARTER PROCESS NO 8 - APPLICATION FOR CERTIFICATE OF WILDLIFE REGISTRATION (CWR)
  9. CITIZEN'S CHARTER PROCESS NO 9 - ISSUANCE OF LOCAL TRANSPORT PERMIT FOR WILDLIFE (SELF PROPAGATED)
  10. CITIZEN'S CHARTER PROCESS NO. 10 - FILING OF ADMINISTRATIVE COMPLAINT
  11. CITIZEN'S CHARTER PROCESS NO. 14 - PREPARATION OF OBLIGATION REQUEST (OBR) - One Time Per Contract
  12. CITIZEN'S CHARTER PROCESS NO. 15 - PREPARATION OF DISBURSEMENT VOUCHER (DV) AND OTHER TRANSACTIONS
  13. CITIZEN'S CHARTER PROCESS NO. 16 - PREPARATION, PROCESSING AND ISSUANCE OF CHECKS

Photos of billboards Installed at the corridor of Finance Division

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CITIZEN'S CHARTER (ILOCANO TRANSLATION)

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NOTICE TO THE PUBLIC for complaintsf

DMC 2010-18

SHOULD THERE BE ANY COMPLAINTS ON OUR FRONTLINE SERVICES, PLEASE CLICK AND READ THE LINK BELOW

PROCEDURE ON HOW TO FILE COMPLAINTS

 

 

MEMORANDUM FOR THE SECRETARY


THRU     : Undersecretary for Administration, Finance and Legal

FROM      : Team Leader, Citizen’s, Charter Team, Coordinator, Citizen’s, Charter Team

SUBJECT :DENR CITIZEN’S CHARTER

DATE : 14 January 2009


Pursuant to Republic Act No. 9485 entitled “An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption and Providing Penalties Thereof Otherwise Known as the Anti-Red Tape Act of 2007” dated 02 June 2007, Special Order No. 2008-761 dated 10 November 2008 created a Team to formulate the DENR Citizen’s Charter. Citizen’s Charter refers to an official document, a service standard, or a pledge that communicates in simple terms, information on the services provided by the government to its citizens. It describes the step-by-step procedure for availing a particular service and the guaranteed performance level that they may expect from the service.


I. LEGAL BASES


1. RA No. 9485 dated 02 June 2007

2. Civil Service Commission Resolution No. 081471 dated 24 July 2008 and took effect on 05 September 2008

3. Civil Service Commission Memorandum Circular No. 12, s. 2008, R.A. No. 9485 and Its Implementing Rules and Regulations dated 16 September 2008

4. Malacañang Administrative Order No. 241 dated 02 October 2008 entitled “Mandating the Speedy Implementation of republic Act No. 9485 Otherwise Known as the “Anti-Red Tape Act of 2007”

5. Special Order No. 761 dated 10 November 2008 entitled “Creating/ Designating a Core Team to Formulate the Agency Citizen’s Charter or DENR Service Standards Guidebook”

6. Special Order No. 2008-774 dated 12 November 2008, authorizing attendance to a three-day training/workshop on formulating a citizen’s charter at the Development Academy of the Philippines

7. Memorandum from the Secretary dated 16 December 2008


II. BACKGROUND


The law declares the policy of promoting integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed to prevent graft and corruption in the government. The State shall take appropriate measures to promote transparency in each agency in transacting with the public and adopt simplified procedures that will reduce red tape and expedite transactions in the government.

The law tasked all offices and agencies within a year after the approval of the Act. Offices and agencies enjoined to undertake on a continuing basis programs to promote customer satisfaction and improve quality of service delivery and other related activities of officers and employees in frontline services. Frontline services refer to the processes or transactions between clients and government offices or agencies involving applications and acts upon the ordinary course of business of the office or agency concerned.


Workshop/Meetings

27 November 2008

03 December 2008

15 December 2008

06 January 2009

07 January 2009

08 January 2009

09 January 2009

12 January 2009


The team, assisted by the Directors of the CSC Central Office and NCR conducted workshops/ meetings and identified the eight (8) frontline services listed as follows:


Identified Frontline Services  Lands

1. Application for Free Patent

2. Issuance of Survey Authority


Forestry

3. Issuance of Certificate of Tree Plantation Ownership (CTPO) Not More Than 1,000 Hectares

4. Issuance of Certificate of Verification (Cutting/Transport Non-Wood Forest Products within Private Land e.g. Bamboo, Vines, Nipa, etc.)

5. Issuance of Certificate of Verification (Cutting and Transporting of Planted and Non-Premium Trees within Private Land)

6. Application for Chainsaw Registration


Protected Areas and Wildlife

7. Application for Certificate of Wildlife Registration (CWR)

8. Issuance of Local Transport Permit for Wildlife (Self-Propagated)

The DENR Citizen’s Charter is in accordance with the Civil Service Commission’s format. Identified frontlines services are those frequently rendered to the customer involving lands, forestry and protected areas and wildlife transactions. The re-engineered transactions are processed within a period of ten (10) working days for the complex transactions and five (5) working days for the simple transactions and does not include quasi-judicial transactions. Frontline services for the mines and environment shall be prepared by the respective bureaus in accordance with Special Order No. 2008-761.


III. RECOMMENDATION

The DENR Citizen’s Charter shall be in the form of information billboard to be posted at the main entrance of offices or at the most conspicuous place, and in the form of published materials written in English, Filipino, or in local dialect.

Attached are the proposed DENR Citizen’s Charter and Memorandum Circular for your approval and promulgation.


RAMON M. EZPELETA, CESO IV
Director, Administrative Service and Coordinator, Citizen’s Charter Team

ATTY. DANIEL M. NICER
OIC Director, Legal Service and Team Leader, Citizen’s Charter Team

Promulgation

Pursuant to Republic Act No. 9485, entitled “An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Thereof” dated 02 June 2007, the undersigned has adopted the recommendation of the Citizen’s Charter Team (CCT) constituted pursuant to DENR Special Order No. 2008-761, and hereby promulgates the following Citizen’s Charter for the DENR.

 

 

(Sgd.)JOSE L. ATIENZA JR.
Secretary